Privacy Policy

Pool Nebula ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pool service management platform and related services.

By using our Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, do not use our Service.

Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, business information
• Client Data: Customer contact information, service addresses, billing information
• Service Records: Pool maintenance logs, chemical readings, work orders
• Payment Information: Billing addresses, payment method details (processed securely through third-party providers)
• Communication Data: Messages, support tickets, feedback

Automatically Collected Information

• Usage Data: How you interact with our Service, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: GPS coordinates for route optimization (with your permission)
• Log Data: Server logs, error reports, performance data

We use the information we collect for the following purposes:

• Provide, operate, and maintain our Service
• Process transactions and manage billing
• Improve, personalize, and expand our Service
• Communicate with you about your account and our services
• Send you technical notices, updates, and administrative messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Data analytics
• Customer support
• Infrastructure and hosting services
• Communication services

Legal Requirements

We may disclose your information when required by law or in response to:

• Subpoenas, court orders, or legal process
• Requests from government agencies
• Efforts to protect our rights, property, or safety
• Investigation of potential violations of our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure data centers with physical security measures
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you close your account, we will:

• Delete your account information within 30 days
• Retain service data for up to 7 years for business and legal purposes
• Anonymize usage data for analytics purposes

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing of your information
• Objection: Object to certain types of processing

To exercise these rights, please contact us at privacy@poolnebula.com.

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us improve our Service
• Functional Cookies: Remember your preferences
• Analytics Cookies: Understand how you use our Service

You can control cookie settings through your browser preferences.

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external services. We encourage you to review their privacy policies before providing them with your information.

We currently integrate with the following types of third-party services:

• Payment processors (Stripe, PayPal)
• Email service providers
• Analytics platforms
• Map and location services

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us at: